ServiceNow ITSM

ServiceNow IT Service Management is an enterprise-grade platform covering incident, problem, change, and configuration management. It automates workflows via a single cloud-based system of record. AI chatbots handle requests, while performance analytics track SLA compliance. Integration with CMDB, discovery, and orchestration modules provide end-to-end IT operations management. ServiceNow suits large enterprises wanting a scalable, ITIL-aligned solution for complex service processes and digital transformations.