Simplesat

Simplesat focuses on post-ticket or post-interaction feedback, letting companies embed 1-click rating widgets in emails or helpdesk tickets. Customers can click a happy, neutral, or sad icon, optionally adding comments. Results appear in a live feed for the support or success teams. Managers see performance over time, top agents, or recurring issues. Simplesat integrates with helpdesk solutions like Zendesk or Freshdesk, automatically tagging tickets with rating data. With bright visuals and easy setup, Simplesat helps small businesses track agent performance and customer sentiment in real time.