SogoCX

SogoCX is a comprehensive customer experience management platform, including survey creation, distribution, and advanced analytics. Users can build forms for NPS, CSAT, or custom questionnaires, then distribute them via email, SMS, or QR codes. A text analytics module extracts themes from open-ended replies, highlighting top complaints or praises. SogoCX’s role-based dashboards let managers see relevant data slices. The software integrates with Slack or Teams to ping staff about urgent feedback. By consolidating feedback collection and analysis, SogoCX drives continuous improvements and cross-team collaboration on CX initiatives.