SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based ITSM tool covering incident management, asset management, and a self-service portal. Automated workflows handle ticket routing and approvals. An integrated knowledge base helps end users find solutions quickly. Real-time reporting tracks SLA compliance and technician performance. SolarWinds suits mid-sized organizations wanting a user-friendly, ITIL-aligned service desk with strong asset inventory features and insightful analytics.