SolarWinds Service Desk

SolarWinds Service Desk merges ITSM functionalities with risk management capabilities, centralizing incidents, compliance needs, and internal controls. Automated alerts notify techs about vulnerability or policy breaches, while integrated auditing and reporting keep security in check. CAPA workflows guide corrective actions to close incident loops, and document management ensures reference materials remain organized. Real-time dashboards display risk analyses and help desk metrics, making it simpler to prevent downtime and adhere to best practices in IT governance.