UseResponse

UseResponse offers a suite for feedback, helpdesk, and community forums, enabling customers to submit ideas, issues, or praise. A satisfaction survey module triggers 1-5 star ratings or NPS after ticket closures. The system aggregates data in a single dashboard, ranking top suggestions or common pain points. Moderators can merge duplicate ideas or escalate them to product roadmaps. UseResponse also includes live chat, so operators gather instant feedback from chat interactions. By blending feedback forums, ticket satisfaction, and chat, it suits SMBs wanting an integrated approach to support and customer input.