Wootric

Wootric (now InMoment) captures NPS, CSAT, and CES metrics across web, mobile, or email channels. A single line of code adds a survey widget to websites or SaaS apps. Real-time dashboards reveal satisfaction shifts by plan type or usage behavior. Machine learning tags open-ended comments for sentiment or theme. The system automatically routes detractors to support for follow-up. Wootric also integrates with CRM tools like Salesforce to track churn risk. Its lightweight approach suits digital product teams wanting in-app feedback loops and immediate churn intervention triggers.