XCALLY

XCALLY is an omnichannel contact center platform supporting voice, chat, email, SMS, and social. It’s built on Asterisk for telephony, providing predictive dialers, skill-based routing, and real-time dashboards. An open API encourages custom integrations. XCALLY suits mid-sized call centers wanting an on-prem or cloud Asterisk-based system that consolidates multiple channels, offers flexible routing logic, and fosters a dev-friendly environment for customizations.