Zendesk for IT

Zendesk for IT is an adaptation of Zendesk’s customer support platform to internal IT help desks. Ticket routing, self-service knowledge bases, and multi-channel support (email, chat, phone) help employees get resolutions quickly. Automated triggers handle repetitive tasks. The integrated dashboard shows ticket volumes, SLA performance, and agent metrics. Zendesk suits smaller IT teams wanting a user-friendly interface that can expand from internal help desk to external support if needed.