Zoho Desk Email

Zoho Desk is primarily a helpdesk platform, but it includes an email management module for customer support. Emails from multiple channels flow into a unified ticketing system, letting agents assign, track, and respond with context. Automation rules can send SLAs or auto-acknowledgments. Internal comments remain hidden from the customer. Agents can merge or split tickets, add tags, or link them to knowledge base articles. Zoho Desk’s analytics show average response times, agent load, and top ticket categories. Suited for teams wanting integrated customer support email plus broader helpdesk capabilities.